First, we’ll get you on the phone with one of our licensed loan officers. They’ll ask you some basic questions to find out more about your refinancing needs. Consult a Loan Officer.
Once we’ve connected you with a loan officer, they will email you a link to register your account and get Octane access. What’s Octane? Octane is our home loan platform that makes the process faster and easier. Learn all about Octane.
At this point in the process, we’ll collect your property details, run your credit, and verify your income and assets. Investing a little more time up front will save you time throughout the process and allow your loan to move from start to finish faster. Plus, Octane saves your progress so you can come back and finish when it’s convenient for you.
At this point, you’ll review your refinance options and choose the best one for you. In Octane, you can conveniently compare rate quotes with detailed loan information side by side to help you make the right selection. As always, your loan officer will be just a phone call away if you need help.
Octane generates a personalized to-do list of all the remaining documents we’ll need from you. Don’t have everything all at once? No worries. You can sign into Octane and upload or e-sign your documents at your own pace. It’s secure and paperless so you can be confident that what’s private stays private.
Sit tight as we perform rigorous checks to ensure you’re getting the best refinance possible. Throughout the processing phase, you’ll be able to see your loan activity in Octane in real time. We’ll keep you up to date on where your loan is in the process every step of the way.
You’ll see an estimated closing date and your closing documents in Octane so you can review them at your convenience. Once the final papers are signed, you’ll have completed your home loan refinance! If you or anyone you know needs a mortgage lender in the future, give us a call.