How Cardinal Financial is Responding to COVID-19

How Cardinal Financial is Responding to COVID-19

Posted on March 24, 2020

Across the globe, we are facing a challenge of incredible scope and significance, and our hearts go out to all who have been affected by COVID-19. There’s no doubt that these are unsettling days, but despite the uncertainty, we want our team members, customers, and partners to know that we are here for them, and we will get through this together.

Putting Our People First to Continue Serving Our Customers

As concerns of the potential impact of coronavirus on the United States began gaining momentum in early March, we had two immediate objectives at Cardinal Financial: first, to keep our team members safe and healthy, and second, to ensure our customers experienced little or no disruption to the services they need.

Recognizing that these objectives went hand in hand, we suspended travel and instructed our team to work remotely over three weeks ago.

Not only did this step help us do our part to minimize the spread of COVID-19, but it also gave our team members the flexibility to continue working while prioritizing their families amid the inevitable closure of schools and daycares. For the few teams who are unable to work remotely, due to their job function or other factors, we’ve established a social distancing plan to limit person-to-person contact while in the office.

Built for Sustainability

As a mortgage lender with deep technology roots, Cardinal Financial was very fortunate to have a business model that fits well with the new realities we are all living with today. Our culture not only allows but encourages our team members to work remotely and to participate in constant communication using video technology.

Prior to recent events, nearly half of our organization worked remotely, so we had the infrastructure and technology in place to comfortably support more of our team members working from home without disrupting our daily operations. Octane®, our proprietary loan origination technology, has seamlessly supported our increased flow of work from anywhere with an internet connection.

Our quick action in deploying our team members home to keep them safe, coupled with our preexisting processes, has allowed us to continue being here for our customers when they need us most. While the Cardinal model has allowed us to continue service levels uninterrupted, the real benefit has been our ability to quickly and fully support our team members and their families who did not have to face the unpleasant decision of protecting their health or continuing to work.

Our Goal is to Provide Uninterrupted Service

This is an evolving situation, but our teams are going above and beyond to keep turn-times unaffected. We’re still accepting locks. We’re still closing loans in record time. And we continue to hire new team members. We’re also not taking any measures to curb business or unnecessarily tightening our guidelines, outside of what’s currently required by government agencies and investors. And, yes, our kids and pets make appearances in our video conferences. But, right now, that’s exactly where we want them—safely at home with us as we work to support our customers with the same level of service that they know and deserve.

We understand that financial situations can change quickly during this time, and assistance is available should our borrowers need it. Click here for more information.

We wish everyone good health.